Serkar Aydin
Manager Digital Workplace @Accenture
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WORK HISTORY
Manager Digital Workplace @Accenture
Current FocusAI Architect for Agentic Service Committees, implementing cross-functional automation teams leveraging Microsoft Foundry, Claude, and Moveworks to proactively reduce incidentsDesigning Zero-Touch End User Services using Azure and AI-driven technologies (e.g, ElevenLabs)Co-leading Data Foundation Platforms for global insurance clients (158K+ workplaces), enabling data-driven automation Leadership & DeliveryLed global migration programs across 70+ entities and 13+ platforms from on-prem to cloudDirected enterprise automation strategies across EUC, mobile, identity, and collaboration services for organizations up to 230K usersBuilt and scaled Azure-based automation platforms integrating ServiceNow and Intune, achieving up to 97% automation success rate Business ImpactDelivered solutions across Banking, Insurance, Telco, and Technology sectors (up to 230K workplaces)Reduced manual effort, increased efficiency, and enabled scalable multi-tenant platforms (e.g, 23 banks)Defined and executed strategic roadmaps aligning business and IT
EDUCATION
Technische Hochschule Georg Agricola
Bachelor of Science - BS, Technical Business Management (B.Sc.)
Hochschule Burgenland
Master of Business Administration - MBA, IT-Management
ABOUT SERKAR AYDIN
About MeWith over 9 years of experience in IT consulting, I specialize in process automation, ITSM optimization, and digital workplace solutions, particularly in complex enterprise environments. Throughout my career, I\'ve led cross-functional teams in designing and implementing scalable automation frameworks and end-to-end IT service management solutions, driving efficiency and digital transformation for major corporations.I have a strong background in:ITSM process automation and the digitalization of manual workflowsDesigning user-friendly self-service processes and service request automationsBuilding intelligent workflow solutions with a focus on scalability, maintainability, and governanceArchitectural consulting for modern workplace solutions using Microsoft technologies like Azure, ServiceNow, Intune, and Power PlatformReporting and monitoring for Microsoft 365 and Intune via Graph API and Azure MonitorMy technical expertise spans across a wide range of tools and technologies, including Microsoft 365 (SharePoint, Exchange, Teams, Intune), Power Platform (Power Apps, Power Automate, Power BI), Azure Automation, Logic Apps, Graph API, and much more.I have successfully:Led automation projects for DAX-listed corporations and mid-market companies, delivering scalable solutions that reduced manual effort by up to 90%Designed and implemented over 40 enterprise service requests, including backend automation and seamless handover to operational teamsCoached and mentored international development teams, ensuring project success and continuous improvement in agile environments
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