Sergio Placidi
Consulting Sales Director @Genesys
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WORK HISTORY
Consulting Sales Director @Genesys
Rome, IT
Consulting Sales Director at Genesys, my main responsibility is to achieve financial goals via Orders, Revenue, Margin and drive adoption of professional service on Italian territory as well as building key relationships with Customers and with Genesys Account Executive community. The other my skills gained by experiences are: • Problem solving ability • Meeting service level agreements • Exceeding Initial Response (IR) • Budget management • Team management • Expertise in staff handling • Performance management • Handling the escalation staff team • Identifying, analyzing, and initiating the escalation process in an organization based on the escalation criteria specified by the organization
ABOUT SERGIO PLACIDI
Excited by the effect of the digital transformation, I am passionately committed day per day on the realization of omni-channel customer engagement. I am helping the customers to design the customer Journey, to better use the touch points/channels, to identify the use cases, to orchestrate an engagement proactive and personalized. I spend my time, day by day, to help the customers to design and realize the digital transformation.
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