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Director of Services @City Home
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WORK HISTORY
Director of Services @City Home
Tamarac, FL, US
Formal company title: Director of CITY Services. CITY services is a retail customer experience department. This position focuses on project management and operational leadership- Aligned and executed a service strategy with organizational goals, setting KPIs and performance targets-Implemented innovative strategies to enhance customer experience and improve operational efficiency for new business units- Collaborated with CEO and senior leadership for continuous innovation, providing bi-weekly status updates on strategy implementation- Led cross-departmental teams to successfully execute projects, ensuring effective collaboration and communication- Managed key financial metrics, optimizing business performance through oversight of ROI, OPEX, and CAPEX- Oversaw Profit and Loss (P&L) statements, achieving a 340% increase in revenue within the first 2 years for CITY Interiors- Conceptualized and implemented new compensation plans, enhancing team motivation and performance while reducing payroll costs- Led App Development and Workflow Optimization, improving team efficiency and productivity- Expanded a department to serve over trade members within one year, demonstrating substantial growth and demand- Built operational systems and implemented lean management, achieving a remarkable 40% time savings for the team- Revamped contracts and business models in collaboration with the legal team to align with organizational goals- Secured numerous million-dollar contracts, fostering exclusive deals for organizational growth- Forged partnerships with over 200 apartment complexes and 50 professional stagers- Successfully executed multiple new programs, overseeing their launch and managing project teams- Initiated career as a manager overseeing operations in 5 different stores, consistently surpassing performance targets.
EDUCATION
Florida International University
Master of Business Administration (MBA)
Everglades University
Bachelor of Science (B.S.), Alternative and Renewable Energy Management
ABOUT SEDA K.
Passionate about Complex Projects | Expert in Operational Excellence | Leader of High-Performing TeamsI am an experienced professional with an unwavering passion for tackling intricate projects and cultivating high-performance teams. Leading cross-functional teams across multiple departments at CITY Furniture, I am a passionate and experienced professional who excels at managing complex projects and driving operational excellence. With a diverse background spanning roles such as product manager, store manager, design manager, and senior design manager, director of services, I have honed my skills in innovation, accountability, and revenue growth.As a cross-functional director, I design and implement systems that enhance efficiency and performance across sales, operations, customer care, and design. I have successfully overseen projects such as securing a large contract with a hotel chain, and increasing customer retention by 25%. With a master\'s degree in business and a bachelor\'s degree in alternative and renewable energy management, I bring a unique perspective and expertise to my role. I am motivated by seeing businesses, projects, and people surpass their goals, and I lead by teaching, inspiring, and guiding teams towards success. I value family orientation, entrepreneurial spirit, honesty, and integrity, and I strive to foster these values among those around me.With a love for both project management and people management, I find immense satisfaction in witnessing businesses, projects, and individuals exceed their goals. My leadership style is characterized by adeptness in teaching, motivating, and guiding teams towards success. Adept at high-level communication with C-suite executives, I\'m known for my unwavering can-do mindset.
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