Unlimited Email and Phone number
Everything you need to reach more inboxes and close more deals
Unlimited Contact Only at$79
Sebastian Duque Ruiz
Tier 2 Manager @Kushki
Signup · Get unlimited contacts
WORK HISTORY
Tier 2 Manager @Kushki
Leading two technical post-production teams in LATAM, focused on resolving \"card present\" and \"card not present\" technical issues/questions for Kushki clients and internal teams; reporting bugs and improvements to the relevant engineering squad ensuring the quality of Kushki products and best experience for Kushki\'s customers- Reduced redundancies by optimizing post-production support layers from 5 to 3 (Tier 1, Tier 2, Tier 3), improving resolution times for Customer Operations areas by 70%- Redesigned the internal/external client support chain, creating a scalable process across all areas of Kushki- Led internal Kushki projects (Quality Product Assurance, Refund Automation, Data Visualization).
EDUCATION
UNIPANAMERICANA FUNDACIÓN UNIVERSITARIA
Software Engineer, Software Engineering
Udemy Academy
Kevin Mitnick Security Awareness Training, Computer Science
Corporacion Universitaria Remington
Certification in Teleinformatics and Communications.
Corporacion Universitaria Remington
Professional Technician in Systems and Informatics., Computer Science
Global Knowledge Belgium - a Skillsoft company
Oracle - Java 8 OCA & OCP Training, Programming
Intertech
Java SE 8 Developer Bootcamp - OCA Prep Included, Programming
ABOUT SEBASTIAN DUQUE RUIZ
Strategic and cross-functional leader with over 11 years of experience in the fintech ecosystem, specializing in card-not-present and card-present solutions. I leverage my expertise in preproduction and postproduction to drive impactful results across Integrations, Sales Engineering, Tech Support, Product Support, Customer Success, Product Quality, Operations, and Project Management, aligned with the company’s vision.Top merchant projects: Facebook, Airbnb, DiDi, Adidas, Blizzard Entertainment, Inditex, Softline, Booking, ApplePay, Amway, KLM, Braintree, Inditex, TaxiBeat, Young Living, Grin, Movo, Immunotec.Key Partner Project: Adyen, Worldpay, Travelclick, Vtex, MPP Global.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.