Sebastian Toro

Assistant General Manager @Auro Hotels

Dania, FL, US

Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue.•Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities. •Long-term planning to create initiatives that further the company’s overall goals.•Create contingency plans with Department Heads in preparation for natural disasters.•Conduct daily property walks with department heads on a daily basis.•Handle all guest complaints and resolves it in a timely manner.•Handle all employee relation matters and conflicts in a timely manner.•Reviewing, monitoring and approving property payroll weekly.•Be actively involved in all aspects of the Guest Satisfaction Survey, respond and close alerts when necessary.•Oversees all hiring processes and conducting background checks for new hires.•Train Front Desk staff and ensure their customer service is in conjunction with Marriott standards•Work in conjunction with Corporate Human Resources Director on ensuring all team members are up to date with proper documentation, trainings and EEO

Florida International University

Business Administration and Management, General