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Sean Smith
Regional Quality Manager - Controls @GE Vernova
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WORK HISTORY
Regional Quality Manager - Controls @GE Vernova
Greenville County, SC, US
Leads quality operations for Greenville Warehouse, HMI Cyber fulfillment, and HDNU parts globally, managing QMS, CAPA, and audit protocols across Control Solutions and Services. Resolves two critical VMware stop-work escalations through three-year last time buy agreements, preserves product availability, delivers the first CSS QMS audit, and improves compliance consistency while reducing audit gaps by 30% through corrective action discipline.Skills: Audit Protocols, Audit Readiness, CAPA Protocols, Compliance Consistency, Control Solutions, Corrective Actions, CSS QMS Audit, Cross-Functional Compliance, Cyber Fulfillment, HMI Cyber, Last Time Buy Agreements, Product Availability, Quality Operations, QMS Protocols, VMware Escalations
EDUCATION
South Carolina State University
BS, Mechanical Engineering
Webster University
MA, Management & Leadership
ABOUT SEAN SMITH
I bring 15+ years experience leading quality, supplier quality, and quality engineering across manufacturing, fulfillment operations, and global supply chains. I manage QMS, compliance, audit readiness, CAPA, supplier performance, and continuous improvement in regulated environments. I improve cost of quality, customer complaints, customer escapes, and operational consistency through disciplined quality systems, corrective actions, and process controls.Accomplishments:• Reduced cost of quality 40% for 2 consecutive years by improving warranty workflows and implementing standardized repair and return protocols.• Reduced customer escapes 57% in 2021 and 20% in 2022 by strengthening CAPA rigor across controls product lines.• Reduced customer complaints 39% year over year across medical product lines by standardizing quality processes and implementing ERP-driven controls.Skills:Warranty Workflows, Repair Protocols, CAPA Rigor, Controls Product Lines, Quality Processes, ERP Controls, Defect Containment, Field Quality, Operational Efficiency
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