Scott Eiseman
Principal Customer Success Manager, Team Lead Manager @Beamery
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WORK HISTORY
Principal Customer Success Manager, Team Lead Manager @Beamery
Austin, TX, US
Assisting in scaling CS Department including Digital CS Function, spearheading trainings, coaching sessions, development plans, and a mentor to new hires while serving in a Senior Level Position• Highest grossing CSM on the entire team in terms of closed sales/revenue for Account Book while supporting the most strategic accounts (Including one of the largest upsells in Beamery History)• Collaboration on Pre-Sales Conversations/RFP Involvement• Facilitated QBR’s and Maturity Level Conversations, User Adoption Strategies, and company-wide strategic initiatives within 1 month in the role.• Led multiple projects including the insertion of The CSM during Implementation, establishing them as a trusted advisor much earlier in The Customer Journey, while leveraging Value Management Skills
EDUCATION
Texas McCombs School of Business
Marketing/Management, Business Administration and Management, General
SKILLS
ABOUT SCOTT EISEMAN
Experienced Principal Customer Success Manager with a demonstrated track record of excellence in:Management/LeadershipProject ManagementCustomer SuccessUser Adoption StrategiesProduct SupportRelease ManagementSuccess MetricsProduct ManagementRetention/Renewal StrategiesContract ExecutionSAAS Best PracticeMy background includes over 12 years of Technology Experience and 9+ years in management working for 2 Fortune 12 Companies. My Current Job Role is Principal Customer Success Manager, Beamery. Past positions include ENT Customer Success Manager, Lead/Enterprise Support Account Manager at Verizon, multiple leadership positions at Apple, Inc, and Real Estate Acquisitions Manager with an Austin-Based Private Equity Firm.I am also currently serving as President of a Nonprofit who’s goal is to unite individuals through events, social networking, and leadership conferences.
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