Scott Eiseman

About Scott Eiseman

Experienced Principal Customer Success Manager with a demonstrated track record of excellence in:Management/LeadershipProject ManagementCustomer SuccessUser Adoption StrategiesProduct SupportRelease ManagementSuccess MetricsProduct ManagementRetention/Renewal StrategiesContract ExecutionSAAS Best PracticeMy background includes over 12 years of Technology Experience and 9+ years in management working for 2 Fortune 12 Companies. My Current Job Role is Principal Customer Success Manager, Beamery. Past positions include ENT Customer Success Manager, Lead/Enterprise Support Account Manager at Verizon, multiple leadership positions at Apple, Inc, and Real Estate Acquisitions Manager with an Austin-Based Private Equity Firm.I am also currently serving as President of a Nonprofit who’s goal is to unite individuals through events, social networking, and leadership conferences.

Experience

1. Principal Customer Success Manager, Team Lead Manager

   Beamery

   Jul 2022 — Present · Austin, TX, US

   Assisting in scaling CS Department including Digital CS Function, spearheading trainings, coaching sessions, development plans, and a mentor to new hires while serving in a Senior Level Position• Highest grossing CSM on the entire team in terms of closed sales/revenue for Account Book while supporting the most strategic accounts (Including one of the largest upsells in Beamery History)• Collaboration on Pre-Sales Conversations/RFP Involvement• Facilitated QBR’s and Maturity Level Conversations, User Adoption Strategies, and company-wide strategic initiatives within 1 month in the role.• Led multiple projects including the insertion of The CSM during Implementation, establishing them as a trusted advisor much earlier in The Customer Journey, while leveraging Value Management Skills

Education

• Texas McCombs School of Business

  Marketing/Management, Business Administration and Management, General

  2006 — 2010

Skills

• Time Management
• Mergers & Acquisitions
• Entrepreneurship
• Nonprofits
• Highly Ambitious
• Investments
• Customer Relationship Management (Crm)
• Event Management
• Management
• Business Development
• Program Management
• Leadership
• Financial Analysis
• Customer Service
• Innovation
• Business Planning
• Operations Management
• Crm
• Intuition
• Mergers
• Social Media
• Recruiting
• Acquisitions
• Social Media Marketing
• Marketing Communications
• Client Representation
• Microsoft Office
• Sales
• Real Estate
• Marketing Strategy
• Underwriting
• Mergers
• Business Strategy
• Marketing