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Scott Banken
Director of Casualty Claims @West Bend Insurance Company
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WORK HISTORY
Director of Casualty Claims @West Bend Insurance Company
Directed Specialty Casualty Division: Oversaw four teams managing both high-frequency, low-exposure Auto and General Liability (GL) claims, as well as lower-frequency, higher-severity losses across Auto, GL, Employment Practices Liability (EPL), Directors & Officers (D&O), and Professional Liability lines.Led Major Case Unit Integration: Spearheaded the consolidation of three Major Case Units into a unified team, leveraging specialized expertise to develop consistent, strategic approaches that deliver high-quality outcomes for policyholders.Managed Significant Legal Spend: Oversaw an area responsible for over $22 million in legal expenses annually, with a 60%+ resolution rate of litigated cases within the first 12 months, demonstrating strong cost control and litigation management.Training and Succession Planning: Sponsored and developed training programs supporting the Major Case Units and broader Casualty Department. Focus areas included evaluation, negotiation, settlement fundamentals, and succession planning to build bench strength and leadership continuity.Process Improvement & Innovation: Led and participated in key operational initiatives including:Implementation of a new legal billing platformDeployment of a more efficient medical records retrieval systemEvaluation and optimization of panel counselLaunch of a new document repository systemUse of AI for medical records reviewIntegration of predictive analyticsEnhancement of the Claims/Underwriting feedback loop
EDUCATION
American Education Institute, Inc.
Legal Principles Claim Specialist, Legal Principals for Claim Professionals
Minnesota State University, Mankato
BS, Law Enforcement/Sociology/Corrections
Federation of Defense & Corporate Counsel's Litigation Management College
Undergraduate Program, Emory College, GA
University of Wisconsin-Madison
Supervisory Leadership Series
Federation of Defense and Corporate Counsel's Litigation Management College
Graduate Program, Emory College, GA
The Ken Blanchard Companies
Leading With Impact
American Institute for Charter Property Casualty Underwriters, Insurance Institute of America
CPCU, Commercial Lines
SKILLS
ABOUT SCOTT BANKEN
Experienced Claims Director with a proven track record in the insurance industry, specializing in complex claims management and strategic oversight. Adept in Employment Practices Liability (EPL), Appeals, Insurance Law, and Risk Management, with deep expertise across Property, Auto, and Workers\' Compensation claims. Known for driving operational efficiency, leading high-performing teams, and ensuring compliance in highly regulated environments.
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