Scot Ohara

WORK HISTORY

EDUCATION

ABOUT SCOT OHARA

Director / VP with extensive COMMUNICATIONS background including: content requirements gathering and strategic planning, design, development, translation for international audiences, and quality control. Experience with various communications channels, including print, digital/social, and interactive eLearning. Outstanding staff leadership, interpersonal, and project management skills. Creative and analytical, able to leverage technology to achieve comms goals due to strong tech background. Budget savvy. Technical Communications (Information Development, Documentation): Internal and External User/Reference/Installation/Quick Ref Guides, Release Notes, Technical Announcements, Application Messaging, Online Help. Process & Procedure (SOP) Management: Develop/maintain/track corporate technical/financial procedures (e.g, SOX and other regulatory requirements); implement content framework and defined approval process and owner/stakeholder network; obtain exec management buy-in. Knowledge Management: Knowledge capture/development/promotion, Knowledge repositories, Service Desk content development/maintenance, RFP (proposal) responses, eLearning modules and assessments. Internal Corporate Communications: Product Rollout announcements, Product and Internal news, Executive messaging, eLearning modules, Contact Center materials, HR Announcements, Intranet site and content development/support. Technology - Implemented, managed, and/or used: MSOffice (Word, PowerPoint, Visio, Excel)/ Content Management (SharePoint, FrameMaker, Bitbucket, SourceTree, Git, OnBase, SDL Trisoft, ClearCase)/ Web & Wiki (Confluence, Interwoven, DreamWeaver)/ Learning Management (Cornerstone, SuccessFactors, Captivate)/ Knowledge Base (CA Unicenter Knowledge Base)/ Online Help (MadCap Flare, RoboHELP)/ Content Design (Adobe InDesign)/ DITA XML (XMetaL, oXygen)/ Project Management (MS Project), Work Ticketing System (CA Unicenter Service Desk, SalesForce.com)/ Search (Google).