Ruchi S.

Customer Experience Manager | Customer centricity & Operational Excellence in Accom

Role: Cx Manager at Agoda
Location: Gurugram, HR, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Ruchi S.

A seasoned, goal-driven professional with over 16 years of experience in Operations…

Experience

Cx Manager
Agoda
Jan 2025 — Present · Gurgaon, IN

Skills

Offshoring
Management
Team Management
Training
Key Account Development
Talent Acquisition
Management Information Systems (Mis)
Outsourcing
Client Development
Business Process Improvement
Vendor Management
Service Delivery
Customer Relationship Management (Crm)
Recruiting
Performance Management
Crm
Bfsi
Process Excellence
Mis
Employee Engagement
Key Account Management
Manage Client Relationships
Soft Skills
Customer Service

Contact information

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Work email
•••••@careersatagoda.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Agoda

Software Development · 5K employees · Founded 2005 · 20 Cecil Street, #1401, GSH Plaza, SG

At Agoda, we bridge the world through travel. We aim to make it easy and rewarding for more travelers to explore and experience the amazing world we live in. We do so by enabling more people to see the world for less – with our best-value deals across our 6,000,000+ hotels and holiday properties, 130,000+ flight routes, 360,000+ activities, and more. Agoda was founded in 2005 in Thailand by two lifelong friends with a shared passion for travel. Today, Agoda is part of Booking Holdings [BKNG], and we have more than 7,000 employees from 90 nationalities in offices across Asia Pacific, the Middle East, Europe, and the Americas. In every department – from engineering to customer support – you’ll find that data and technology are at the heart of our culture. There’s never a boring day at Agoda as we aim to make travel hassle-free for everyone. If you’re ready to begin your best journey with us and help us build travel for the world, join us. For properties seeking partnership with Agoda, visit https://connect.agoda.com - Recruitment Scam Alert: We know that searching for a new career opportunity is an exciting step, and we want to help make sure your experience stays safe and secure. If you’re chatting with someone from Agoda, please note that we only use “@agoda.com” or “@agoda.global” email domains, and all legitimate Agoda job opportunities are posted here on our career website. We will never ask for payment or personal banking information during the recruitment process. If you’re ever unsure, take a moment to verify the sender’s email address. If you come across suspicious activity, please report it to https://www.linkedin.com/help/linkedin/ask/TS-RPS

careersatagoda.com

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About Ruchi S.

Experience

Cx Manager

Skills

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