Saurav S.
Quality & Insights Leader | Driving Customer Experience Excellence at BT Group | Ex-Airbnb, Uber
- Role
- Quality Expert at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Saurav S.
Accomplished Quality & Insights Specialist with 5+ years of progressive…
Experience
Quality Expert
Apr 2024 — Present · Gurugram, IN
Methodically auditing B2B customer engagements to uphold precision, regulatory compliance, and emotional intelligence in service delivery.2. Translating multi-dimensional datasets into strategic intelligence dashboards that inform executive decision-making.3. Facilitating targeted capability-building initiatives to enhance advisor proficiency, operational efficiency, and customer advocacy.4. Enterprise-Level Quality Management Frameworksi) Customer Experience Architecture & Sentiment Analysisii) Advanced Root Cause Data Visualization & Insight Translationiv) Process Reengineering & Continuous Improvementv) Performance Enablement & Leadership
Education
The Army Public School
Senior Secondary School
2017 — 2018
The Army Public School
Secondary Education
2015 — 2016
Kirori Mal College, University of Delhi
Bachelor of Arts - BA, History
2018 — 2021
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