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Saurav Vinod Nair
Senior Technician- (Sro)email-based Support & Technical Marketing @Dell Technologies
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WORK HISTORY
Senior Technician- (Sro)email-based Support & Technical Marketing @Dell Technologies
Gurugram, IN
Engineers high-impact technical resolutions via written correspondence for North American clients, ensuringcomplex out-of-warranty issues are resolved with a 98% first-contact resolution rate.•Consults on aftersales marketing strategies, identifying service gaps and successfully selling extended warranty andsoftware support packages via Salesforce.
EDUCATION
Indian School Darsait
Schooling, Class 8 to 12(Commerce with Informatic Practices)
Indian School Salalah
Schooling, Class KG1 - 7
Amity University
BCA-Bachelor of Computer Applications (AIIT), Computer Programming & Management
ABOUT SAURAV VINOD NAIR
Performance-driven Senior Technical Support Specialist at Dell Technologies with a unique background in Technical Troubleshooting and Aftersales Marketing for the North American and Canadian markets. Proven expertise in diagnosing complex hardware/software issues while driving revenue through service package sales.Technically proficient in Salesforce, Sprinklr, and Python, with a track record of maintaining 95%+ CSAT scores. In addition to that, published journal report on Fogg Computing in GJEIS and filed Patent in NFC/IoT medical technology.
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