Saurav Jha
Director @American Express
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WORK HISTORY
Director @American Express
New York, NY, US
Leading Global Measurement analytics team that consults & implements framework to quantify Marketing programs. This enables strategic decisions and investment optimization. Additionally involved in multiple strategic analysis to take Global Commercial Services strategy forward & drive revenue.
EDUCATION
SYMBIOSIS INTERNATIONAL UNIVERSITY
Master of Business Administration (MBA), IT Business Management
Visvesvaraya Technological University
B.E, Telecommunication Engg
SKILLS
ABOUT SAURAV JHA
15 + years of experience in Data Analytics, Business Insights, Operational Leadership, Campaign Measurement, Reporting, Project Management, Data Analytics, Information Management & Database Marketing Capabilities• Experience in handling in phone based sales team strategy, goal setting, reporting, incentive plan design and analytics for Global Commercial Payments (GCP)• Led 15 member Global Campaign Delivery & Data Governance team in Marketing Services• Proven background in establishing strong customer engagement model which enabled the Marketing function to grow from 9 to 22 member team• Rich subject matter expertise in Consumer Cards & Merchant Business in American Express• Led a 3 member team responsible for delivering Reports & Insights to Product heads in Citibank India • Managing Customer Centric Data Repository of Citibank Retail Business • Campaign Performance Reporting and Contact Analysis of Citibank India Customers• Knowledge of Indian Retail Banking • Managed Direct Marketing Platform for US Market at American Express in Capabilities role in American Express• Leading and executing multiple IT projects independently in RIM CoE • Proven expertise in Global Vendor Management and Delivery of IT projects • Technical proficiency in SAS, UNIX, MS Office, SQL, Cognos, UNICA Affinium and Epiphany
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