Saurabh Singh

Senior Information Technology System Administrator @PwC Acceleration Center India

Gurugram, IN

Diagnose and resolve complex hardware, software, and network issues escalated from L1/L2 teamsPerform deep analysis of system failures including BSOD, application crashes, and network disruptionsCreate and maintain detailed technical documentation and knowledge base articlesSupport and troubleshoot collaboration platforms like Microsoft Teams and ExchangeDrive incident resolution within SLAs while adhering to corporate ITIL practicesAssist with system upgrades, patches, and performance tuning across Windows environmentsLiaise with vendors and internal departments to streamline problem resolution and service improvements