Sarah Jaskevich

About Sarah Jaskevich

I specialize in User-Centric Change Management, helping organizations move past deterministic thinking—the habit of relying on rigid, linear roadmaps—and embrace a probabilistic framework better suited for AI-integrated environments. By combining Service Design with OCM, I bridge the gap between technical tools and human behavior, uncovering the \'What’s In It For Me?\' that actually drives user buy-in. I partner with leaders to navigate the messy, iterative process of innovation, ensuring that new products aren\'t just launched, but are adopted long-term to deliver real, measurable value.

Experience

1. Consulting Manager

   Metafora

   Jul 2025 — Present

   Drove a logistics technology transformation, delivering a TMS upgrade that freed up 20% of end-user capacity through automation and enhanced core operations via standardized best practices. Secured the client’s long-term ROI by identifying 15+ high-impact product enhancements for inclusion in the vendor roadmap.Designed and activated a change network by identifying, onboarding, and enabling change champions and super users across business teams, equipping them with training, communications, and peer-support tools to accelerate adoption, reinforce desired behaviors, and reduce reliance on reactive support.

Education

• The University of Georgia

  Bachelor of Science (B.S.), Psychology

  2011 — 2015

• Salem State University

  Masters, Industrial and Organizational Psychology

  2016 — 2018