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Sarah C.
Director, Business Systems @NSW Electoral Commission
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WORK HISTORY
Director, Business Systems @NSW Electoral Commission
Sydney, AU
Leading diverse software development and application support teams to deliver state and local government election events. Election events are immovable deadlines and extremely public and so managing the scope, risk and stakeholder expectations is a critical focus. In addition to the technical delivery, I have successfully led cultural change through implementation of best practices and setting high standards of performance and delivery across all my teams.Key Achievements:• Delivered program of work to develop, test, deploy and support changes to core bespoke election systems in preparation for the Local Government Elections in Sept 2024. • Successfully procured and implemented a legal matters management system (LMMS)• Implemented structured ITSM processes and practices • Uplifted performance of key software delivery teams• Driven strategic planning practices across IT division• Increased stakeholder engagement• Led improvements to vendor management, procurement and contract management• Led broader diversity and inclusion
EDUCATION
University of Wolverhampton
PG Cert (LTHE), Learning and Teaching in Higher Education
University of Wolverhampton
HNC, Computing
University of Wolverhampton
Postgraduate Degree, Higher Education/Higher Education Administration
University of Wolverhampton
BSc (Hons), Computer Science with Honours
University of Wolverhampton
Bachelors (Hons) First Class, Computer Science
SKILLS
ABOUT SARAH C.
Highly energetic and strategic professional IT leader with more than 25 years experience in senior management roles including CIO, Deputy CIO, Director Business Systems and Director of PMO. Experience in a variety of industries inc Education, Healthcare and State Government. Track record of building highly successful, award winning teams. Led the development of IT strategy and transformation roadmaps and delivered significant programs in large complex organisations. Excellent communicator, able to quickly analyze organisational needs and challenges and translate into pragmatic solutions. Demonstrable skills in cultural change and driving performance uplift. Passionate about customer service, continual improvement, and best practice approaches and ensuring alignment with business needs. Innovative and creative thinker able to help organisations see things differently.Specialities: Diverse leadership experience inc Strategy PMO, Program Delivery, Infrastructure, ITSM, Business Systems; Strategic thinker and problem solver;Leadership of customer focused culture;Development of IT strategy and transformation roadmaps;Continual Improvement;Passionate about Customer Service - driving measurable performance improvement;Managing for excellent performance and building great teams;Expertise in IT Service Management;Lively and engaging public speaker;Collaborative Working;Supporting Education, Research and Learning;Teaching Experience and Qualifications (PGCert, L&T in HE)Project & program management experience inc PMO, PRINCE2 trained, agile experience;Cultural and Practice Change (PROSCI);Belbin Accredited.
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