Sarah Bastien

Super Circle Lead Fcfp Retail in the Philippines @ING Hubs Philippines

Manila, PH

Accountable & responsible as service provider for service performance for respective scope, which includes timely and qualitative reviews, ensuring sustainable SLA/KPI/KRI levels • Hierarchical management of ~150 – 300 FTE (depending on complexity and maturity of the process), with 3 - 6 managers (Circle Leads) as direct reports • Functional management of supporting teams like Subject Matter Experts, Quality Review teams, Business Intelligence • Together with Belgium CDD Services lead formulate & implement strategy for talent development, craftmanship & capability build locally, across Super Circles and Hubs where applicable. • Managing of key stakeholders across geographical and organizational boundaries • Contribute to (strategic) change & transformation initiatives in line with global and country roadmaps, both in terms of processes, organization and culture”