Sara Gilbertson Ley

Information Technology Manager @Sub-Zero Group, Inc.

Madison, WI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Information Technology Manager @Sub-Zero Group, Inc.

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Madison, WI, US

I specialize in building bridges—between IT and the business, between data and strategy, and between current manual workflows and future-state automation. Whether I’m deploying predictive AI models to mitigate risk or leading a cross-functional digital transformation, my goal is always the same: to make the work better, faster, and more impactful.Core Areas of Expertise:Digital Optimization: Driving efficiency through automation, technology enablement, and lean process improvements.Intelligence & Analytics: Scaling BI systems, dashboards, and AI/ML initiatives that forecast trends and drive decision-making.Strategic Change Management: Leading teams through the human side of digital shifts to ensure long-term adoption and ROI.Beyond the Office: I am deeply committed to diversifying the tech landscape. Through my work with Women in Technology (WIT) Wisconsin, I advocate for the advancement of women and girls in STEAM. I believe that by sharing our knowledge and building inclusive communities, we can ensure the future of technology is as diverse as the world it serves.Let’s connect if you’re passionate about digital transformation, the power of data, or supporting the next generation of tech talent.

EDUCATION

N/A

University of Wisconsin-Eau Claire

Master of Business Administration - MBA

2023 — 2025

University of Wisconsin-Eau Claire

MBA

N/A

University of Wisconsin-Madison

Bachelor of Arts, Political Science

SKILLS

Windows 7Process ImprovementCall CenterKnowledge SharingCross-Functional Team LeadershipPerformance ManagementEmployee TrainingBusiness Process ImprovementManagementTeam BuildingStaff SupervisionAdobe AcrobatMicrosoft ExcelMicrosoft WordCustomer ServiceInstructor-Led TrainingMicrosoft OfficeProject ManagementTrainingCustomer SatisfactionSharepointContent ManagementCmiiContinuous ImprovementTroubleshootingStrategic PlanningCall CentersKnowledge Management

ABOUT SARA GILBERTSON LEY

I am a results-driven leader with a passion for transforming customer experiences through innovation, collaboration, and strategic insights. Over the past decade, I’ve spearheaded initiatives that blend customer insights with cutting-edge solutions to create measurable impact.With expertise in Service Lifecycle Management, Knowledge Management, and Continuous Improvement, I thrive at the intersection of customer advocacy and business innovation. My work incorporates the voice of the customer into new product design, fosters seamless collaboration across cross-functional teams, and drives organizational alignment to deliver exceptional value at every stage of the customer journey.As a change agent and mentor, I’ve also been deeply involved in empowering future leaders through mentorship and leading diversity-focused initiatives such as Women in Technology Wisconsin. These experiences underscore my belief in creating environments where people and ideas thrive.

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