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Santanu Bhattacharya
Training Manager - East @Novel Jewels (Aditya Birla Group)
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WORK HISTORY
Training Manager - East @Novel Jewels (Aditya Birla Group)
Currently leading capability-building and training initiatives across multiple store locations, with a strong focus on enhancing retail excellence, customer experience, and sales performance.Key Responsibilities- Driving end-to-end training for store teams covering product knowledge, systems, customer handling, and soft skills- Building training calendars, conducting on-floor coaching, and measuring training effectiveness to ensure skill transfer- Collaborating with Zonal and Store Heads to identify gaps and develop need-based learning plans- Spearheading onboarding for new hires to ensure alignment with brand culture and operational standards- Preparing and customizing L&D content, modules, and digital material aligned with business objectives- Supporting store-level team development and business performance through strategic training interventions- Actively contributing to business reviews, talent planning, and sales-focused action plans.Also Contributing to Regional-Level Operations- Working closely with the Regional Business Head on operational goals, performance analysis, and capability planning- Supporting team mentoring, regional alignment, and business strategy execution—extending beyond training to operations- Strengthening cross-store visibility, people development, and process adherence.
EDUCATION
Calcutta University, Kolkata
Bachelor of Science - BS
ABOUT SANTANU BHATTACHARYA
With over 14 years of experience in retail sales & operations, people development…
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