Sandesh Samant

WORK HISTORY

EDUCATION

SKILLS

ABOUT SANDESH SAMANT

Experienced IT Support Leader with a proven track record of managing L1 through L4 support operations, driving proactive monitoring, andaligning IT services with core business objectives. Seeking to leverage my deep expertise in Azure architecture, Dynatrace observability,and cross-functional team leadership to bridge the gap between business units, IT support, and engineering at a forward-thinkingorganization like yours. My goal is to transform support operations from reactive ticket resolution to a strategic function that enhancessystem reliability, improves customer experience, and provides clear, data-driven insights into business impact. Committed to buildinghigh-performing L1/L2 teams, owning SLA compliance, and ensuring readiness for new system capabilities and changes.Seasoned IT Support & Infrastructure Leader with over 11+ years of progressive experience delivering enterprise-grade technical support(L1 through L4), Azure cloud architecture, observability engineering, and team leadership. Proven ability to bridge technical and businessteams, proactively manage incident response, and drive operational excellence through data, metrics, and continuous improvement.Specialized expertise in Dynatrace for end-to-end observability and Azure cloud ecosystems for scalable and secure infrastructure. Strongtrack record of mentoring L1/L2 support teams, reducing escalations, improving SLA compliance, and delivering meaningful insights intosystem health and business impact.