Samer Bakri

WORK HISTORY

EDUCATION

SKILLS

ABOUT SAMER BAKRI

Compliance is often viewed as a control function, but the most effective compliance programs are operational systems that enable companies to grow responsibly.I specialize in designing and scaling compliance infrastructure for fintech and lending organizations. My work focuses on building monitoring frameworks, modernizing complaint management programs, and translating complex regulatory requirements into practical operational processes that teams can execute effectively.In my current role as a Compliance leader at Cross River Bank, I oversee complaints monitoring and partner oversight across a large network of fintech lending partners. My role sits at the intersection of regulation, operations, and technology. I work closely with legal, product, and operations teams to ensure compliance programs not only meet regulatory expectations but also scale with the business.Key Contributions Revitalized a lending partner monitoring program used across 40+ fintech lending partners, driving full program adoption and improving regulatory oversight. Led a cross-functional team to eliminate a major backlog of compliance reviews, completing the project ahead of schedule and restoring timely monitoring coverage.⏱ Designed and implemented a centralized complaints management platform, replacing manual processes and improving efficiency and transparency across teams. Established escalation protocols and risk matrices for high-risk complaints, improving coordination with Fair Lending and Legal teams. Developed KPI frameworks and reporting dashboards that identify complaint trends and inform targeted compliance initiatives.Expertise Areas Fintech & Banking Compliance Regulatory Complaint Management (CFPB, FDIC) Lending Partner Oversight & Monitoring Compliance Program Development Root Cause Analysis & Issue Remediation Policy & Procedure Development Regulatory Risk Management Process Optimization & Operational Efficiency Cross-Functional Leadership