Samantha Nowlan
Program Manager | IT Services, Process Improvement
- Role
- Deputy Program Manager at IntelliDyne, LLC
- Location
- Baltimore, MD, US
- LinkedIn followers
- 500 followers
About Samantha Nowlan
As a Program Manager, I lead and oversee complex IT projects for various clients in the government sector, ensuring the successful delivery of IT solutions that meet the clients\' needs and expectations.With over 25 years of IT engineering and project management experience, I have developed core competencies in IT services, customer relationship management, and process improvement. I hold multiple Microsoft certifications, including MCTS, MCSE, and MCSA, as well as PMP and ITIL. I am passionate about delivering white-glove service and creating trust and collaboration between clients and technical teams. I use my excellent communication skills and technical knowledge to bridge the gap between technology and business and align the project objectives with the strategic goals of the stakeholders.
Experience
Deputy Program Manager
Feb 2025 — Present
Education
University of Maryland Global Campus
Associate of Science - AS, Computer and Information Sciences and Support Services
University of Maryland Global Campus
Bachelor's degree, Management Information Systems, General
2021 — 2022
Skills
- Business Development
- IT Service Management
- Account Management
- Disaster Recovery
- Project Planning
- Project Delivery
- Document Management
- Technical Support
- IT Services
- Helping Clients Succeed
- Troubleshooting
- Windows
- Technical Recruiting
- Domain Name System (Dns)
- Microsoft Exchange
- Communicaitons
- Program Management
- Vmware
- Management
- Relationship Building
- Process Improvement
- Quickbooks
- Software Documentation
- Citrix
- Infrastructure
- Cloud Computing
- System Deployment
- Itil
- Active Directory
- Windows Server
- Solution Selling
- Leadership
- Customer Retention
- Managed Print Services
- Customer Service
- System Administration
- Team Leadership
- Sharepoint
- Information Technology
- Business Networking
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