Samantha Lozano
Sr Manager, Customer Service Manager, Digital Banking @Forbright Bank
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WORK HISTORY
Sr Manager, Customer Service Manager, Digital Banking @Forbright Bank
EDUCATION
The University of Texas at El Paso
Bachelor of Business Administration (BBA), Human Resources Management and Services
The University of Texas at El Paso
Executive MBA
El Paso Community College
Associate's degree, Accounting and Business/Management
ABOUT SAMANTHA LOZANO
I’m passionate about transforming contact centers into places where both employees and customers thrive. With 16+ years of experience leading high-volume service operations, I’ve seen firsthand that true success comes from putting people first—both the customers we serve and the teams who make it all possible.Throughout my career, I’ve led initiatives that brought new technologies, streamlined processes, and improved the overall customer journey. From launching AI solutions to building departments from the ground up, I’ve focused on making work easier, smarter, and more meaningful for the people behind the service. Along the way, I’ve been proud to deliver measurable improvements in customer satisfaction, employee engagement, and operational efficiency.At the core of my leadership style is servant leadership—supporting, mentoring, and empowering my teams so they can grow, contribute, and shine. I believe when people feel valued and trusted, they create extraordinary experiences for others.My drive is simple: to keep building environments where innovation and compassion meet, where service is elevated, and where people love the work they do.
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