Samantha Boothe

Technical Support Advisor @TP

CA

Proficient in diagnosing and resolving technical issues for customers• Provided excellent customer service by actively listening to customer concerns, demonstrating empathy, and ensuring customer satisfaction• Consistently met or exceeded performance targets, including average handle time, customer satisfaction, and call resolution metrics.• Demonstrated strong knowledge of relevant technical concepts, including software, hardware, and network troubleshooting, enhancing the ability to solve complex technical issues.• Effectively managed high call volumes, ensuring minimal wait times for customers and optimizing support team resources.• Collaborated with product development and technical teams to provide customer feedback, leading to the implementation of improvements and feature requests.

Clarendon College

High School Diploma

University of Technology, Jamaica

Bachelor's degree