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Sam Shields

Reporting & Insights Manager @Xero

Wellington, NZ
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2022 — Present

Reporting & Insights Manager @Xero

EDUCATION

2012 — 2014

Victoria University of Wellington

Bachelor of Commerce and Administration - Management, and Commercial Law

N/A

Eastern Institute of Technology

Diploma in Wine Business - Wine Marketing

SKILLS

Business StrategyProcess AutomationSalesforce.comBusiness Process ImprovementLeadershipEquitiesCustomer ExperienceSoftware as a Service (Saas)SuperannuationCustomer SuccessMicrosoft ExcelResource ModellingXeroMicrosoft Office

ABOUT SAM SHIELDS

I\'ve worked in multi-region operational management and support for 10 years, working with teams across United States, Australia, United Kingdom, and New Zealand. My focus most recently the focus is on delivering our strategic vision, whilst keeping an eye on business risk management, as well as long term customer experience strategy. Involving day to day operational oversight, financial planning & modelling, and operationalizing AI into our workflows. I lead a team of extremely talented Data Analysts who solve complex problems for our internal stakeholder. Ultilising FiveTran, Snowflake, dbt Labs, and AWS systems to spin up stakeholder friendly insights.

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Sam Shields — Reporting & Insights Manager at Xero in Wellington, NZ | Unifers