Salman Khan
Program Manager at Northwestern Central Dupage @GE HealthCare
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WORK HISTORY
Program Manager at Northwestern Central Dupage @GE HealthCare
Winfield, IL, US
Managed a high-performing team of BioMed professionals, ensuring exceptional service delivery and maximizing customer satisfaction.•Orchestrated successful on-site and off-site Service Maintenance activities, strictly adhering to schedules, quality benchmarks, and budgetary constraints.•Efficiently allocated, supervised, and tracked service work orders, optimizing resource utilization, and achieving on-time delivery targets.•Devised and executed resource optimization strategies, significantly improving \"Time to Repair\" and \"Response Times.\"•Constantly refined and improved internal processes to enhance efficiency and customer satisfaction.•Managed metrics to measure team growth, performance, and operational success.•Proficient in optimizing vendor partnerships to enhance supply chain efficiency and operational outcomes.•Cultivated robust collaboration with cross-functional teams, fostering enduring customer relationships that drove growth and satisfaction.•Developed and executed a comprehensive PM strategy with 30/60/90-day milestones, backed by weekly 1-on-1 meetings.•Led daily team meetings, spotlighting overarching metrics and team objectives.•Innovated a custom dashboard for technicians, facilitating monthly PM progress tracking and identifying past-due cases.•Presented monthly performance scorecards to the Director of Services, showcasing site-specific performance metrics.•Led discussions during BioMed team calls, focusing on best practices, assistance requirements, upcoming workloads, and time-off scheduling.•Addressed recurring topics such as GE Learning, upcoming training, business announcements, OT policy, and on-call responsibilities.•Spearheaded monthly meetings around the 18th to review EHS, previous month\'s metrics, midpoint metrics for the current month, and upcoming plans.•Ensured compliance with Quality and Compliance standards, GEHC Quality Manual, Quality Management Policy, and pertinent laws and regulations.
EDUCATION
Keller Graduate School of Management of DeVry University
Graduate Certification , Information Security
DeVry University-Illinois 3.73 gpa
Bachelor of Science, Biomedical Engineering Technology
Keller Graduate School of Management of DeVry University 3.90 GPA
Master's Degree, Management Information Systems, General
Keller Graduate School of Management of DeVry University
Master's degree, Management Information Systems, General
Loyola University Chicago 3.70 gpa
Bachelor's degree, Physics
Harvard University
Leadership, Building More Effective Team
Northwestern University
Bachelor's Degree, Biomedical/Medical Engineering
SKILLS
ABOUT SALMAN KHAN
As a Regional Biomed Director, I have vast experience in managing a high-performing team of BioMed professionals, ensuring exceptional service delivery and maximizing customer satisfaction. I orchestrate successful on-site and off-site service maintenance activities, strictly adhering to schedules, quality benchmarks, and budgetary constraints. I also devise and execute resource optimization strategies, significantly improving \"Time to Repair\" and \"Response Times.\"I am a strategic thinker and a leader who develops and coaches interns and Biomeds, and builds effective teams and customer relationships. I have a strong background in biomedical engineering and technology, with multiple vendor certifications in medical equipment and a bachelor\'s degree in biomedical engineering technology and physics. I hold master\'s degree in management information systems, which will enhance my technical proficiency and problem-solving skills. My mission is to provide customer care when it matters most, and to support the transformation and innovation of the biomedical engineering field.
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