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Start for FreeSakina Skr Kader Rasiya
Executive Associate - Auto Claims @FBSPL
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WORK HISTORY
Executive Associate - Auto Claims @FBSPL
IN
Key Responsibilities:Processing and managing U.S-based auto insurance claims with strict adherence to regulatory standards and internal protocols.Coordinating with policyholders, insurance adjusters, body shops, and third-party vendors to ensure smooth and timely resolution of claims.Verifying accident reports, repair estimates, and coverage details to validate and authorize claims.Utilizing Salesforce for claim documentation, tracking, and customer relationship management.Handling outbound communications via Natterbox webphone to deliver prompt client support and status updates.Identifying potential red flags in claims to escalate for further investigation and fraud detection.Maintaining confidentiality, data accuracy, and a high level of professionalism in all claim interactions.
EDUCATION
Govt. Women Polytechnic College
Diploma In Interior Decoration, Design
St. Gregorios. Senior Secondary School
12, ARTS
Mohanlal Sukhadia University
Master's Degree, English Language and Literature, General
Women's Polytechnic College Udaipur
Interior designer, Interior Decoration / Architect
SKILLS
ABOUT SAKINA SKR KADER RASIYA
At FBSPL, my focus is on bridging the gap between businesses and comprehensive offshoring services. With a strong foundation in B2B sales, A/R collections, and Zendesk, I excel in constructing customized solutions that enhance operational efficiency. Our team has successfully cultivated key relationships, driving client satisfaction through attentiveness and market acumen.Previously, as a B2B Sales Account Manager, I honed my interpersonal skills, managing customer relationships, and ensuring loyalty. The experience strengthened my ability to deliver high-quality customer service and resolve complex queries, laying the groundwork for the effective client engagement I now lead at FBSPL.
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