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Sairam Reddy Allet
Senior Systems Engineer @Mobile Mentor
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WORK HISTORY
Senior Systems Engineer @Mobile Mentor
Auckland, NZ
Leading EUC activities include deploying and re-imaging the Windows & MAC devices via Intune AutoPilot Deployment- Provide remote and on-site IT EndUser Support to Clients (SunCorp, Vero & AIA)- Assisting users with all Applications (Office 365 Apps, Citrix Cloud, VPN setup, Bookmarks Sync & Network Drive setup)- Performing White Glove and Autopilot in the Azure hybrid environment while making sure all the policies, including certificates and applications, are deployed- Assisting Onsite users with Microsoft 365, Microsoft Windows 11, Microsoft Windows Server, Microsoft Azure, and Cybersecurity Solutions- Assisting users with Backup Solutions(Cloud & Sharepoint Links)- Monitoring Networking & CuberSecurity Compliance & Verifying that an organization is adhering to all relevant cyber security regulations and standards- I can work well independently & with teams with Great communication with analysing organizational skills - I have 8 years of experience in Client-focused roles- Always have an attitude to be prepared to go the extra mile(Where I have achieved User\'s Possitiver ShoutOut achievements)- When needed Providing technical leadership for key clients, Also Managing the relationship with key clients- Supporting the products and services with key clients- Deploying applications from Intune (Creating the security & Cloud Groups) following the change management process-Service Now & Jira Confluence Knowledge documentation update on daily technical issues and resolution notes- Priority in managing the customer queries, Implementing the solution on ETA Standards- Involved in migrating from Skype to MTR upgrades (Travelled to entire Fonterra production sites for this transformation journey- Expertise in Intune environment. Monitoring applications are packaged/deployed through Windows PowerShell- Training third-party engineers on new onsite deployments (Azure, Autopilot, White Glove, Hybrid AD, ITSM) to resolve technical issues.
EDUCATION
New Zealand Skills and Education College
Diploma of Education, Diploma in Computing (Level 7)
Vijay Engineering college
Bachelor's Degree, Electrical, Electronics and Communications Engineering
ABOUT SAIRAM REDDY ALLET
Experienced Technical Support with a demonstrated history of working in the business…
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