Sai Pachigolla
Senior Team Lead @Stonegate Group
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WORK HISTORY
Senior Team Lead @Stonegate Group
Developed and implemented a governance framework with RACI matrices, policies, and standardised processes to ensure accountability, transparency, and alignment with organisational values.• Applied COBIT 2019 to adapt seasonal menus, assess compliance, and guide strategic planning in kitchen operations, aligning with CIA principles.• Leveraged the COSO (2013) Internal Control Framework to strengthen food safety controls. Conducted risk assessments (e.g. pest threats), implemented preventive/detective measures, maintained incident records, and ensured full regulatory compliance.• Resolved a critical EPOS/PED payment issue using ITIL 4 Incident & Problem Management. Applied PCI DSS v4.0 for cardholder data, aligned recovery with ISO 22301, and drove service improvements per ISO Applied the NIST 2.0 Cybersecurity Framework to govern public Wi-Fi data. Mapped controls to ISO 27001, 27002, and 27701; identified risks (Identify), enforced GDPR-compliant access (Protect), enabled monitoring (Detect), and managed incidents (Respond/Recover).• Conducted monthly first-party audits, gap assessment to evaluate (sales/finance) and second-party vendor audits, applying ISO 27036 for supplier risk.• Deployed the Three Lines of Defence to manage operational risk with structured escalation and governance reporting.• Ensured compliance with UK laws (licensing, fire safety, GDPR, AML), liaising with FSA, HSE, HMRC & Trading Standards.• Performed weekly risk assessments on inventory, expenditure, and reconciliation using ISO identifying control gaps.• Led strategic planning via predictive risk analysis, weather trends, and demand forecasting to optimise procurement, staffing, and profitability.• Collaborated with IT to stabilise a new customer loyalty app, applying IT governance to ensure compliance and functionality.• Managed criminal incidents with police and InfoSec, ensuring GDPR-compliant CCTV evidence sharing.
EDUCATION
Jawaharlal Nehru Technological University Kakinada (JNTUK)
Bachelor's degree, Information Technology (Computer Science)
University of Hertfordshire
MSc International Business Management with Advance Research, Business Administration, Management and Operations
ABOUT SAI PACHIGOLLA
Professional Summary:Government-Licensed Operations Leader holding a UK Personal Licence under the Licensing Act 2003, a government-issued credential that validates my accountability, integrity, and competence to manage complex regulatory environments, positioning me as a government-trusted professional capable of handling large-scale business operations with the highest level of accountability and regulatory oversight. Currently excelling as a Senior Team Leader, delivering comprehensive governance oversight, enterprise risk management, regulatory compliance monitoring, internal control frameworks, audit coordination, and stakeholder governance whilst managing cross-functional teams and maintaining operational resilience. Previously demonstrated strong leadership capabilities as a Team Leader, and my analytical foundation as a Business Analyst provided extensive project management experience from requirements gathering through to successful deployment. This distinctive career progression showcases my natural aptitude for strategic thinking, regulatory compliance, and analytical problem-solving areas, where I find genuine fulfilment and am keen to expand my expertise. My passion for governance, risk management, and business analysis, combined with proven accountability and leadership capabilities, positions me as exceptionally well-suited for Project Manager, GRC (Governance, Risk & Compliance), and Business Analyst roles, where I can apply my skills while pursuing my professional interests and career aspirations. Tools & Technologies: SAP Concur, Jira, Confluence, Power BI, Tableau, SQL, Advanced Excel, Microsoft 365, Google Workspace, Lucidchart, Figma, ServiceNow, Zephyr for Jira, Fourth. & Basic Knowledge of AWS, Azure, Google Cloud Platforms, Monday.com, CRM Systems.
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