Sai Kiran Sailla

Servicenow Lead @NOV

Houston, TX, US

Designed and developed custom dashboards and KPIs using Performance Analytics for ITSM and SPM, LSD improving reporting capabilities and aligning metrics with organizational objectives, resulting in a 25% improvement in decision-making efficiency.• Configured and maintained ServiceNow reporting widgets, scorecards, and executive dashboards that provided real-time insights into service performance and project status, enhancing visibility for leadership and key stakeholders.• Collaborated with cross-functional teams to define and validate reporting outcomes, ensuring that data sourcing from CMDB and ITSM modules was accurate, timely, and aligned with reporting goals.• Provided technical governance on ServiceNow implementation, guiding teams through best practices to reduce technical debt and improve system efficiency.• Led the integration of ServiceNow with cloud platforms (AWS, Azure) and enterprise systems (Workday, SAP), enhancing data synchronization and operational efficiency.• Configured and optimized ServiceNow Event Management processes, enabling proactive incident management and reducing incident resolution time by 25%.• Led the reporting governance process, ensuring compliance with ServiceNow best practices, and created a reusable reporting framework that streamlined reporting across ITSM and SPM.• Designed and implemented Business Rules, Client Scripts, UI Policies, and UI Actions using JavaScript to optimize and audit business operations.