Partha Saha

Customer Success @Planview

Bengaluru, IN

Oversee the Digital Customer Success (DCS) POD for Planview Portfolios across the North America, EMEA, and LATAM regions.• Managing end-to-end customer success operations across 25+ strategic accounts and 70 Digital led accounts, including SFDC case resolution, escalations, demos, and partner coordination• Structure strategic engagement through MBR/QBRs, deep-dive analysis, roadmap planning, and proactive health monitoring via Gainsight• Supporting renewals and expansions by aligning with Sales, SC\'s, and AEs, contributing to >85 % renewal rate and YOY Upsell growth• Conduct enablement sessions, upheld >60 NPS Score, usability surveys, and communicated best practices improving adoption and CSAT• Leading internal coordination, reporting, and progressed process initiatives like Playbooks, Pendo User Guide, CSAT, Power BI data analysis to streamlining success operations

IMI BELGIUM

Master of Business Administration - MBA