Ipshita Das
Customer Success Specialist @Planview
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WORK HISTORY
Customer Success Specialist @Planview
Bengaluru, IN
EDUCATION
Netaji Subhash Engineering College
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT IPSHITA DAS
Customer Success Specialist with proven experience managing complete customer lifecycle in SaaS - from onboarding and adoption to renewal and upsell. Skilled in using Gainsight and Salesforce to track customer health, build success plans, automate workflows, and drive high retention rates. Experienced in presenting customer value reports, managing escalations, and collaborating with cross-functional teams to deliver product improvements and maximize customer satisfaction. Strong understanding of Journey Orchestrator, C360, Cockpit, Scorecards, Rules, Power BI & Pendo with a focus on process automation and data-driven decision-making.Let’s connect if you’re interested in digital success strategies, customer experience innovation, or collaborative growth!
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