G Simranjeet Kaur
Customer Success Operations Analyst @Planview
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WORK HISTORY
Customer Success Operations Analyst @Planview
Bengaluru, IN
Tools Used : Gainsight NXT(Administrator); Gainsight Customer Communities(CC)- Digital Hub Insided; Salesforce; Power BI; Marketo; Google Analytics, MS Office 365, Postman API
EDUCATION
Burnpur Riverside School/C.B.S.E.
GED
Ramaiah Institute of Management Studies (RIMS)
Master of Business Administration - MBA, Marketing
Asansol Girls' College
Bachelor of Arts - BA, English
ABOUT G SIMRANJEET KAUR
Certified Gainsight NXT Administrator (Level 3) specialized in configuring and maintaining Customer Success and Digital CS operations, that includes designing CTAs, Playbooks, Success Plans, Account Health Scorecards, Dashboards, and Reports, automating workflows via the Rules Engine, and building Digital Journey programs for surveys and engagement initiatives. Skilled in working with and integrating third-party tools such as Salesforce, Power BI, and Slack to drive customer engagement and business outcomes. Collaborates effectively with cross-functional teams and leverages Gainsight Customer Communities (Digital Hub – inSided) to enhance customer satisfaction and reduce churn.
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