Randall Yesmont

Senior Product Manager, Innovation and Automation @Stefanini Group

OR, US

Responsible for identification and development of innovative automations & augmentations, along with their implementation across our client base. Leads organizational roadmap development and execution leveraging a variety of data points and research strategies. Responsible for innovation & automation across 65 clients, employees, 41 countries, 45 languages, with an average client retention rate of 97%.• Introduced organization to product management discipline and published first product roadmap, resulting in consistent delivery of work.• Developed and drove adoption of event management and phishing automation tools, resulting in financial savings and security improvements.• Developed and drove adoption of organization’s natural language processing automation tool, resulting in direct agent work reduction.• Responsible for delivery of executive level metrics surrounding solution adoption and penetration.• Created Stefanini’s internal Forward Thinking webinar series, driving solution awareness with thousands of attendees and viewers.• Founding member and secretary of StefaniniCARES team, the community involvement arm of Stefanini Group- Responsible for activities with Meals on Wheels, Forgotten Harvest Food Bank. Autism Hero Walk, and more.

University Of Phoenix

Associate Degree, General Education