Marcelo Cury
Global Service Delivery Manager, Technology Operations @Stefanini North America and APAC
Portland, OR, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Feb 2018 — Present
Global Service Delivery Manager, Technology Operations @Stefanini North America and APAC
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Portland, OR, US
IT support operations, field services for Enterprise and Retail-based users. Client-facing role.Client accounts: Nike, Converse, Hurley, Cognizant.
EDUCATION
1999 — 2004
Universidade Presbiteriana Mackenzie
Bachelor, Business Administration (concentration in Foreign Trade)
2007 — 2009
Pontifícia Universidade Católica de São Paulo
MBA, Marketing
SKILLS
CrmCustomer ServiceManagementIT ManagementProject ManagementBpoProcess ImprovementLeadershipItilSap HRMicrosoft OfficeSharepointIT OutsourcingKnowledge ManagementBusiness ContinuitySix SigmaSalesforce.comOutsourcingHuman ResourcesProduction SupportVirtual TeamsTraining DeliveryInternational LogisticsData MiningReporting & AnalysisCtiInternational ShippingBusiness Process ImprovementTeam LeadershipMicrosoft Office Sharepoint ServerMarketingKey Performance IndicatorsCall CentersData PrivacyHR BpoService DeliveryTeam ManagementPerformance ManagementContact CentersOperations Management
ABOUT MARCELO CURY
I empower global organizations to elevate customer experience and operational excellence…
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