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Ryan Cook

Senior Principal, Sales Engineering @TTEC Digital

Oak Ridge, TN, US
EMAILS
r••••••••@ttecdigital.com
MOBILE NUMBERS
+16•••••••52

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WORK HISTORY

Sep 2024 — Present

Senior Principal, Sales Engineering @TTEC Digital

US

EDUCATION

2010 — 2010

Avaya Professional Design Specialist

Unified Communications, Certificate Unified Communications

2011 — 2011

Avaya Professional Sales Specialist

Certificate Call Center, Call Center

2009 — 2009

Avaya Certified Specialist

Avaya Certified Specialist, IP Telephony Design Enterprise

2001 — 2001

Cisco Networking Academy

Cisco Certified Network Associate, Networking

2001 — 2001

Microsoft

Microsoft Certified System Engineer

2011 — 2011

Avaya Professional Sales Specialist

Certificate for Avaya Networking, Avaya Networking

2006 — 2006

Cisco Networking Academy

Cisco Certified Sales Expert, Networking

N/A

Five9s University

Five9 Sales Certified, Five9 Sales

N/A

Microsoft Global Partner Solutions (GPS)

Transform support with Dynamics 365 Customer Service & Contact Center -​ Participant, Microsoft Dynamics

N/A

Five9s University

Five9 Advanced Sales Certified, Five9 Sales

2000 — 2000

CompTIA Network+

Network+ Certified Technician, Network and System Administration/Administrator

N/A

Microsoft Global Partner Solutions (GPS)

Copilot Business Value - Proficient

SKILLS

NetworkingAvaya S8xxx Communication Manager; Design, SupportSolution SellingCcnaUnified CommunicationsTelecommunicationsAvaya Call Center Reporting/Call Accounting; Design, Implementation, SupportWireless TechnologiesManaged ServicesWirelessAvaya Definity Traditional Platform; Design,Implementation, SupportAvaya Proactive Contact; DesignAvaya, Cisco, Muru Wireless Voip; Design, Implementation, SupportAvaya Messaging; Design, Implementation, SupportLan-WanAvaya Self Service; DesignSipVoipAvaya, Polycom,Tandberg/Cisco Video; Design, Implementation, SupportCall CentersIpCisco, Avaya Data; Design, Implementation, SupportAvaya Messaging; Design,SupportAvaya Ip Office; Design, Implementation, Support

ABOUT RYAN COOK

A self-starter who has had experience in a variety of technical and Sales roles. Highly organized with ability to work on multiple projects concurrently, under time constraints and in demanding situations. Excellent communication skills used when interacting with people at all levels of business. Able to relate to people from different backgroundsCCasS, UCasS, AI, ML, Cloud, On-Prem, Large Customers

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