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Michael Gravel
Vice President of Sales @TTEC Digital
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WORK HISTORY
Vice President of Sales @TTEC Digital
Dallas, TX, US
Responsible for expanding market presence of AI+CX Solutions built via TTEC Digital managed and professional services- Serve as trusted advisor and innovation leader to customers - providing expert guidance on leveraging CCaaS innovations (e.g. Amazon Connect) coupled with leading edge CX and AI offerings- Skilled expert and practitioner in outcome-based programs focused on increasing revenue, reducing cost, and enhancing CX- Provide industry expertise on digital automation and digital-to-human customer journey orchestration (Retail, Healthcare, Financial Services, Public Sector, Travel Hospitality, etc.)
EDUCATION
The Aji Network
EMBA, International Business/Trade/Commerce
Southern Methodist University
BA, Mechanical Engineering
The University of Texas at Austin
Bachelor’s Degree, Mechanical Engineering
SKILLS
ABOUT MICHAEL GRAVEL
I’ve always been wired to understand how things work—starting with gadgets as a kid, then systems, then businesses. That mindset pulled me from mechanical engineering into the world of customer experience, where I found my sweet spot: solving complex CX challenges at the intersection of tech, people, and growth.At TTEC Digital, I get to help companies modernize how they connect with their customers—using AI, automation, and cloud platforms to drive real outcomes. I love the work because it’s never just about tech—it’s about rethinking the experience.Every day’s a chance to make CX better.
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