Rupa Sri Chennu
Senior Business Analyst @Delta Air Lines
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WORK HISTORY
Senior Business Analyst @Delta Air Lines
Minneapolis, MN, US
EDUCATION
Webster University
Master's degree, Management Information Systems, General
Acharya Nagarjuna University
Bachelor's degree, Information Technology
ABOUT RUPA SRI CHENNU
As a Senior Business Analyst with over 7 years of experience in the airline and aviation industry, I specialize in transforming complex passenger service and ticketing ecosystems into streamlined, data-driven, customer-centric solutionsMy expertise spans Passenger Service Systems (SHARES, Amadeus, SABRE), E-Ticketing, Interline EMD processing, revenue reconciliation, and airline customer service operations. I have led large-scale analytics and optimization initiatives supporting booking flows, fare transparency, ancillary revenue enhancements, and real-time passenger data tracking.Currently working with Delta Airlines, I drive Next-Gen Passenger Service Analytics and Ticketing Optimization initiatives, designing scalable data frameworks, interactive dashboards, and predictive analytics models that improve operational efficiency and passenger experience Rupa Sri. I partner closely with UX designers, product owners, revenue management, airport operations, and engineering teams to translate customer journeys into clear functional and non-functional requirements within Agile environments.My strengths include:• Business Analysis & Requirements Engineering• Passenger Service Systems (PSS) & Airline Domain Expertise• SQL, MySQL, ETL & Data Modeling• Power BI & Tableau Dashboard Development• Agile (Scrum), Azure DevOps & Jira• Stakeholder Management & Cross-functional Leadership• Interline Revenue Reconciliation & Compliance (IATA/FAA)• UX-Focused Functional Decomposition & Process ModelingI am passionate about leveraging analytics to reduce inefficiencies, improve CSAT, automate compliance reporting, and deliver scalable airline technology solutions. Known for strong stakeholder communication and a data-driven mindset, I thrive at the intersection of business, technology, and customer experience.With a Master’s in Management Information Systems and deep aviation domain knowledge, I bring both strategic insight and hands-on execution to every initiative I lead
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