Ruddraprakash Shukla
Assistant Manager @Groww
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WORK HISTORY
Assistant Manager @Groww
Mumbai, IN
EDUCATION
L S Raheja College of Arts and Commerce
Bfm, Finance, General market
ABOUT RUDDRAPRAKASH SHUKLA
Customer operations professional with 6+ years of experience in financial services and FinTech platforms, specializing in trading support, investment operations, and high-volume customer servicing.Currently working as Assistant Manager at Groww where I lead customer operations, manage escalations, and drive service excellence through KPI-driven performance frameworks including CSAT, AHT, FCR, and QA.My expertise includes equities and mutual fund operations, regulatory compliance, customer success strategies, and cross-functional collaboration with product, risk, and compliance teams to resolve complex platform and trading-related challenges.Key strengths include:• Customer Operations Leadership• Escalation & Complaint Resolution• Client Success & Retention• Trading & Investment Platform Support• KPI Management (CSAT, AHT, FCR, QA)• Process Improvement & Operational EfficiencyI am passionate about improving customer experience, building high-performing teams, and delivering scalable service operations in fast-growing digital platforms.
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