Richard Leonard
Partner Success Manager Lead Consultant, Public Sector @Icertis
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WORK HISTORY
Partner Success Manager Lead Consultant, Public Sector @Icertis
Scottsdale, AZ, US
As a Partner Success Manager and Lead Consultant, I serve as the primary contact for our customers for all project timely deliveries. This includes designing solutions, implementation, and user adoption.
EDUCATION
Claremont Graduate University
Master of Science (M.S.), Information Science / Management of Information Systems
University of Southern California
Bachelor of Arts (B.A.), economics
SKILLS
ABOUT RICHARD LEONARD
Senior IT consulting professional with over 30 years’ experience in full SDLC activities (Agile and Waterfall methodologies), solution architecture (on-premise/cloud), customer success, project management, implementation and support of enterprise solutions, having delivered business value to clients on six continents in multiple industries (including Aerospace & Defense, Financial Services, Natural Resources, Manufacturing, High-Tech, Supply Chain, Retail, Utilities and Public Sector clients). Additionally, I have almost 10 years’ experience in a Presales/Customer Advocacy/Alliances capacity, ranging from work at start-ups to Fortune 500 companies.Key skills- Full SDLC / Implementation Consulting- Project Management- Presales / Customer Advocacy / Alliances- Excellent interpersonal, verbal and written communication skills - Strong analytical, consultative, facilitation and problem-solving skills- Experience working with F100 clients across most verticals- Technical background – Icertis Contract Lifecycle Management (Functional/Admin Certs), SAP (20+ yrs), Testing (Tricentis LiveCompare/TOSCA, HPQC, JIRA/Confluence); User Experience (SAP Portal/Fiori Apps), RDBMS (Oracle, Sybase, MS SQL Server), Mobility Solutions (SAP SMP/SUP/FIORI), SaaS solutions (Icertis CLM, SAP SuccessFactors, Ariba, Salesforce.com), Knowledge Management as well as integration solutions.
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