Roxann M. Erxleben

About Roxann M. Erxleben

In a 15+ year career, I have established a proven record in leading strategy, KPIs, processes, and tools/technologies to build global organizations from the ground up, facilitate spinoffs, streamline customer life cycle, and implement continuous improvement cultures.Key Career Impressions:* Developed the Client Services organization at Factor/Axiom Managed Solutions, including delivering a $68M business portfolio comprising 25 F500 clients (including 15 new logos) while expanding the team from 350 to 700+ legal staff.* Led global BPO services delivery for Accenture corporate functions and affiliates as well as a global consumer products firm, with oversight of 4.5K employees across 20 countries, a $250M internal spend, and $15M in client revenue.* Oversaw the development and launch of Accenture’s $15M, 200-member Global Service Management organization to support 350+ client contracts across 4 continents, leading to a 35% reduction in costs in 3 years alongside 94% employee retention.* Implemented strategic cost reduction initiatives that captured $25M in savings across Accenture’s HR programs while negotiating $150M in savings over 7 years on a $500M North America HR outsourcing agreement.

Experience

1. Global Head of Business Services

   RTX

   Jan 2024 — Present · US

Education

• University of Illinois Chicago

  Bachelor of Science (BS), Accounting

  1985 — 1989

Skills

• Business Process
• Stakeholder Management
• Team Leadership
• IT Strategy
• Leadership
• Bpo
• Change Management
• Process Improvement
• Shared Services
• Program Management
• Management
• Team Building
• Operating Models
• Operations Management
• Offshoring
• Business Process Improvement
• Management Consulting
• Outsourcing
• Strategy
• Business Transformation
• Team Management
• Business Intelligence
• Business Process Outsourcing (Bpo)
• Business Strategy
• Organizational Design
• Service Delivery
• Business Analysis
• Talent Management