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Start for FreeRoxann M. Erxleben
Global Head of Business Services @RTX
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WORK HISTORY
Global Head of Business Services @RTX
US
EDUCATION
University of Illinois Chicago
Bachelor of Science (BS), Accounting
SKILLS
ABOUT ROXANN M. ERXLEBEN
In a 15+ year career, I have established a proven record in leading strategy, KPIs, processes, and tools/technologies to build global organizations from the ground up, facilitate spinoffs, streamline customer life cycle, and implement continuous improvement cultures.Key Career Impressions:* Developed the Client Services organization at Factor/Axiom Managed Solutions, including delivering a $68M business portfolio comprising 25 F500 clients (including 15 new logos) while expanding the team from 350 to 700+ legal staff.* Led global BPO services delivery for Accenture corporate functions and affiliates as well as a global consumer products firm, with oversight of 4.5K employees across 20 countries, a $250M internal spend, and $15M in client revenue.* Oversaw the development and launch of Accenture’s $15M, 200-member Global Service Management organization to support 350+ client contracts across 4 continents, leading to a 35% reduction in costs in 3 years alongside 94% employee retention.* Implemented strategic cost reduction initiatives that captured $25M in savings across Accenture’s HR programs while negotiating $150M in savings over 7 years on a $500M North America HR outsourcing agreement.
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