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Ross Maestas

Contact Center Operations Manager @Firstbank

Denver, CO, US
EMAILS
r••••••••@efirstbank.com
MOBILE NUMBERS
+13•••••••94

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WORK HISTORY

Nov 2019 — Present

Contact Center Operations Manager @Firstbank

Oversight of Workforce Management, maintenance, optimization, and analysis for FirstBank\'s inbound call queues. Management of Contact Center Training & Quality Assurance Teams. Oversight of hiring/recruiting efforts for 16 separate centralized departments.

SKILLS

Data EntryPublic SpeakingSocial MediaRecruitingMacBankingEnvironmental ComplianceHydraulic FracturingWorkforce ManagementEcologyMicrosoft OfficeHiringBloggingEcological ResearchWindowsAnalytical SkillsGlobalizationMolecular BiologyTravel PlanningCustomer ServiceClimate Change ImpactsMeet DeadlinesEnvironmental PolicyTravel PhotographySustainabilityWildlife BiologyOrganized Multi-TaskerArchaeologyEnvironmental IssuesRetail BankingInternational DevelopmentEnvironmental ScienceReport WritingClimate Change MitigationAnthropologyInternational RelationsRestaurantsSpanishCreative WritingTravel Writing

ABOUT ROSS MAESTAS

Experienced IT Manager | Expertise in Tech Support, User Identity Management & Operations…

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