Ross Maestas
- Role
- Contact Center Operations Manager at Firstbank
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Ross Maestas
Experienced IT Manager | Expertise in Tech Support, User Identity Management & Operations…
Experience
Contact Center Operations Manager
Nov 2019 — Present
Oversight of Workforce Management, maintenance, optimization, and analysis for FirstBank\'s inbound call queues. Management of Contact Center Training & Quality Assurance Teams. Oversight of hiring/recruiting efforts for 16 separate centralized departments.
Skills
- Data Entry
- Public Speaking
- Social Media
- Recruiting
- Mac
- Banking
- Environmental Compliance
- Hydraulic Fracturing
- Workforce Management
- Ecology
- Microsoft Office
- Hiring
- Blogging
- Ecological Research
- Windows
- Analytical Skills
- Globalization
- Molecular Biology
- Travel Planning
- Customer Service
- Climate Change Impacts
- Meet Deadlines
- Environmental Policy
- Travel Photography
- Sustainability
- Wildlife Biology
- Organized Multi-Tasker
- Archaeology
- Environmental Issues
- Retail Banking
- International Development
- Environmental Science
- Report Writing
- Climate Change Mitigation
- Anthropology
- International Relations
- Restaurants
- Spanish
- Creative Writing
- Travel Writing
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