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Ross Colley
Investor Services Director @HedgeServ
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WORK HISTORY
Investor Services Director @HedgeServ
Dublin, IE
I have been an authorized signatory for HedgeServ (Cayman) Ltd, demonstrating my trusted role within the organization.Leadership & Team Development: Spearheaded the establishment of a high-performing Investor Services team, leading the onboarding and servicing of multiple high-value clients across various fund structures. Fostered a collaborative culture resulting in streamlined operations and enhanced client satisfaction.Client Onboarding & Relationship Management: Managed and executed the onboarding process for several major clients, ensuring smooth integration into HedgeServ’s systems and services.Operational Efficiency & Process Optimization: Drove significant improvements in workflow efficiency by implementing best practices/ streamlining key processes.Cross-Departmental Collaboration: Played key role in integrating a new FATCA/CRS regulatory support team, ensuring full compliance.Policy Development: Authored various internal policies, including the K1 & Audited Financial Statement Distribution Guidelines, the Call-Back Verification Procedure, and the Payment Policy Template. Created the External Report Transmission Guidelines, eliminating BCC email errors.Investor Portal Development: tested and successful launched HedgeServ\'s proprietary Investor Portal, improving client access and engagement. Conducted client demos.Served as the department lead on the Compliance Anti-Fraud Audit.Client Transitions & System Enhancements: Actively involved in numerous client transitions, fund launches, and system enhancements, contributing to the overall growth and success of the department.Our department handles the full spectrum of investor services, providing me with extensive experience in all aspects of the role. I am well-versed in AML, PEP research and rating, ERISA, FATCA CRS, new investor onboarding, subscriptions/redemptions, Board of Director calls and preparation, wire reviews/sign-off, AIFMD, OPERA, investor tagging, K1s andinvestor/fund audits.
EDUCATION
DIT Aungier Street
B.Sc. Business and Management, Business Management
SKILLS
ABOUT ROSS COLLEY
With over 16 years of experience in the Hedge Fund Administration industry, including a fantastic 5-year stint in the Cayman Islands, I am a seasoned financial services professional. Currently, I hold the position of Director of Investor Services at HedgeServ Limited, where I have demonstrated excellence in team leadership, client relations, and process improvement. My ability to thrive in high-pressure environments and meet tight deadlines is well-established. I am deeply passionate about continuous innovation, optimizing processes, and driving impactful results. Additionally, my background in competitive sports has significantly enhanced my leadership, communication, and team-building skills.
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