Rosalyn Pen
General Manager of Talent @Banana Republic
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WORK HISTORY
General Manager of Talent @Banana Republic
Boston/ Boston, MA, US
Retention and Engagement Champion for the Boston District as well as current GM position-Previous positions held: Loyalty Champion for Boston District, Customer Experience Manager/Employee Relations and Ops, Merchandising Manager, Clientele Specialist-Rotated to seven BR locations in and around Boston area - Boston: Faneuil Hall, Copley and Newbury Street, also Hingham, Braintree, Burlington and Cambridge-In GM role, decreased shrink % YOY-As BR Card Champion role at all store locations, led Banana Republic credit card initiatives to secure 100%+ results by end of year-As Hiring manager, recruits, oversees training and development. Monitors and enforces adherence to all corporate policies as directed by policy and procedure. Implements business plans and strategies into daily actions for teams. Manages sales generation and internal/external customer engagement to create an optimal, consistent and joyful shopping experience.*Received Shopkeeper Award: 2024*Top LOD (Leader on Duty) across New England district for net sales vs. sales goal results: 2011
EDUCATION
UMass Boston
Psychology
Cornell University
SC Johnson College of Business, Leadership & Strategic Management/Women in Leadership
ABOUT ROSALYN PEN
Enthusiastic about searching for the best talent!*Strengthsfinders assessment: 1)…
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