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Ronny Fernandes
IT Support Engineer @Diageo
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WORK HISTORY
IT Support Engineer @Diageo
County Dublin, IE
Windows/macOS devices via Intune, ensuring compliance and security.Lead employee onboarding/offboarding, including M365 user provisioning and Active Directory access.Troubleshoot and suppor Teams, Outlook, OneDrive, SharePoint, and other 0365 services.Administer MFA, conditional access, and device policies through Intune & Entra (Azure AD).Use Windows Autopilot for device provisioning and reimaging, streamlining new device setup and reset processes.Use ServiceNow for ticketing; maintain SLAs and provide L1/L2 support.Re-image systems via SCCM, manage IT assets, and support remote users.
EDUCATION
Rosary Collage of Commerce and Arts
Bachelor of Computer Application (B.C.A), Computer Science
SKILLS
ABOUT RONNY FERNANDES
As a IT Support Engineer with over more then 4 years of experience managing IT…
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