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Ron Tillman
Customer Experience Manager - Messaging, Hub Social Media, & Roc Acec @Delta Air Lines
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WORK HISTORY
Customer Experience Manager - Messaging, Hub Social Media, & Roc Acec @Delta Air Lines
Atlanta, GA, US
Lead as a change management champion for a team of 60+ specialists and supervisors. Work across division to identify communication improvement strategies, analyze customer care data, address complaints, provide resolutions, and regularly present results to executive leadership.
EDUCATION
Bethune-Cookman University
Bachelor of Arts
ABOUT RON TILLMAN
Thrives on finding innovative solutions to new challenges with a track record of building teams and processes while maintaining a meticulous focus on operational details. Known for achieving goals and providing exceptional customer experiences with a sense of urgency. Strategic thinker who has a reputation for tackling multiple competing priorities. Passion for developing organizational strategies, and contributing to efforts on diversity, inclusion, and engagement initiatives, while fostering strong relationships within diverse teams. History of utilizing outstanding organizational, communication, and interpersonal skills, coupled with proficiency in managing tight deadlines, adapting to change, and ensuring attainment of organizational goals.
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