Ron Tillman
Customer Experience Manager at Delta Air Lines | DE&I Champion | Board of Directors; Delta Care and Scholarship Funds
- Role
- Customer Experience Manager - Messaging, Hub Social Media, & Roc Acec at Delta Air Lines
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Ron Tillman
Thrives on finding innovative solutions to new challenges with a track record of building teams and processes while maintaining a meticulous focus on operational details. Known for achieving goals and providing exceptional customer experiences with a sense of urgency. Strategic thinker who has a reputation for tackling multiple competing priorities. Passion for developing organizational strategies, and contributing to efforts on diversity, inclusion, and engagement initiatives, while fostering strong relationships within diverse teams. History of utilizing outstanding organizational, communication, and interpersonal skills, coupled with proficiency in managing tight deadlines, adapting to change, and ensuring attainment of organizational goals.
Experience
Customer Experience Manager - Messaging, Hub Social Media, & Roc Acec
Jan 2021 — Present · Atlanta, GA, US
Lead as a change management champion for a team of 60+ specialists and supervisors. Work across division to identify communication improvement strategies, analyze customer care data, address complaints, provide resolutions, and regularly present results to executive leadership.
Education
Bethune-Cookman University
Bachelor of Arts
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