Ekaterina Romanova
Technical Account Manager @Genesys
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WORK HISTORY
Technical Account Manager @Genesys
Berlin, DE
Collaborate with clients to understand their business needs and translate them into detailed technical requirements, features, and use cases- Align enterprise software capabilities with customer objectives to ensure strategic value and effective implementation- Serve as a trusted technical advisor on our AI-powered platform, driving customer satisfaction, product adoption, and overall success- Track product usage and emerging trends to deliver proactive insights and data-driven recommendations- Lead operational review sessions, offering personalized strategies to optimize deployment and maximize outcomes- Maintain open communication with clients about product updates or potential service disruptions, providing guidance on risk management approaches- Act as a key liaison between clients and Product Management to influence roadmap priorities based on user feedback and strategic needs- Participate in project planning with customers and partners, helping define risk mitigation strategies and ensure smooth execution.
EDUCATION
Moscow State University
Master's degree, World Economy
Moscow State University
Bachelor's degree, Economics
Technische Hochschule Nürnberg Georg Simon Ohm
International Business
ABOUT EKATERINA ROMANOVA
Versatile IT professional with experience across finance, e-commerce, and tech. I started as an Investment Analyst at one of Russia\'s largest oil companies, then moved into a Technical Account Manager role at a NASDAQ-listed e-commerce firm. Now I help bridge business goals and technical solutions, ensuring customer success through collaboration, problem-solving, and a deep understanding of complex systems.
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